Shipping and Returns
As a result of COVID-19, deliveries will take significantly longer than usual as travel and public health restrictions have significantly reduced transatlantic air transport capacity and could disrupt the operations of both Royal Mail here and their partners in the US. Please bear with us and the postal service during this time and allow extra time for your package to arrive with you.
• Please make sure your order address is correct and complete, especially the postal code, the detail of street, and the
doorplate number. If the items are returned due to incorrect address (e.g. the logistics information system shows “insufficient
address/dead later” or other address problems), we won’t accept any refund and replacement.
• We are not responsible for the items rejected by the customers. If there is any question, please contact our customer
service before delivery.
• We do not accept any exchange or refund due to customer or address issues.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• Items are made to order therefore there are no refunds for ordering wrong size or buyer remorse. Size is listed in description so be sure it will fit before you order. Refunds only given for defective item, printing errors, or wrong item received.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Return Address: 11025 Westlake Drive, Charlotte, NC 28273.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.